Before you contact us

A few quick checks that solve most issues:

• Make sure you’re logging in with the right email.

• If a discount code isn’t working, take a screenshot and attach it to your message.

• For missing emails (like missing transaction emails or password resets), check your spam or junk folder.

• If an offer isn’t showing, try logging out and back in.

• If you’re using a work device, your organisation’s firewall may block some links. Try a personal device.